Website FAQ
Here's what our customers have asked:
What services do you offer in website design?
— We offer custom website design, responsive design, e-commerce solutions, content management systems (CMS) integration, search engine optimization (SEO), and website maintenance.
How much does a website design cost?
— Pricing structures are listed on our PRICING page, although, the cost of a website design varies based on the complexity and specific requirements of the project. Please contact us for a personalized quote.
How long does it take to design and build a website?
— The timeline for designing and building a website typically ranges from 1 to 3 weeks, depending on the project's scope and complexity.
Will my website be mobile-friendly?
— Yes, all our websites are designed to be responsive and mobile-friendly, ensuring they look great on all devices.
Can you help with website content and copywriting?
— Yes, we offer content creation and copywriting services to ensure your website communicates your message effectively.
What is the Hosting & Maintenance Package?
— Much like a mobile phone that requires a Service Plan in order to accept/make phone calls, a website requires a Hosting Plan to allow your website to be stored, viewed and accessible on the internet.
Our Hosting & Maintenance plan bundles everything you need to keep your website up and running properly. Whether you have minor changes & revisions, or seek input regarding your business...we inlcude our 25+ years of Business, Strategy, & Markeing experience as an additional resource for you at no extra cost when needed. We work as a team, your own personal virtual assistant... whether you have business, marketing or strategy questions, need minor changes or revisions or simply want to know your page analytics... we are a knowledge resource to you and your business -- your success is important to us and we include that at no additional cost.
The Hosting & Maintenance Plan also includes:
• 99.999% up time - super secure cloud computing services powered by industry leaders Rackspace and AWS.
• We have multiple redundancies and do regularly scheduled back-ups for added security.
• Includes minor monthly website maintenance & revisions.
• Includes SSL Certificate providing authentication and encrypted connection to load on a 256-bit encrypted https: connection. Search engines flag sites without SSL certificates we provide them included in your package.
• Automated daily database backups are stored for 20 days.
• All inbound network traffic is restricted by firewall.
• Security updates are automatically applied to servers to protect against known security issues.
• Passwords are automatically hashed to prevent hacking.
• SEO Sitemap submission to Google and Bing to index your website-providing valuable website information for online Searches and your site rankings within search results.
• Ongoing website traffic analytics*
• Antivirus & Malware Protection - Web application is regularly updated to address vulnerabilities.
Our Hosting & Maintenance plan bundles everything you need to keep your website up and running properly. Whether you have minor changes & revisions, or seek input regarding your business...we inlcude our 25+ years of Business, Strategy, & Markeing experience as an additional resource for you at no extra cost when needed. We work as a team, your own personal virtual assistant... whether you have business, marketing or strategy questions, need minor changes or revisions or simply want to know your page analytics... we are a knowledge resource to you and your business -- your success is important to us and we include that at no additional cost.
The Hosting & Maintenance Plan also includes:
• 99.999% up time - super secure cloud computing services powered by industry leaders Rackspace and AWS.
• We have multiple redundancies and do regularly scheduled back-ups for added security.
• Includes minor monthly website maintenance & revisions.
• Includes SSL Certificate providing authentication and encrypted connection to load on a 256-bit encrypted https: connection. Search engines flag sites without SSL certificates we provide them included in your package.
• Automated daily database backups are stored for 20 days.
• All inbound network traffic is restricted by firewall.
• Security updates are automatically applied to servers to protect against known security issues.
• Passwords are automatically hashed to prevent hacking.
• SEO Sitemap submission to Google and Bing to index your website-providing valuable website information for online Searches and your site rankings within search results.
• Ongoing website traffic analytics*
• Antivirus & Malware Protection - Web application is regularly updated to address vulnerabilities.
GRAPHIC DESIGN FAQ
Here's what our customers have asked:
What graphic design services do you offer?
— We offer a wide range of graphic design services, including logo design, branding, brochures, business cards, flyers, posters, signs & banners, social media graphics, website design, packaging design, trade show booth displays, presentations, and more.
What is your design process?
— Our design process typically includes an initial consultation, research and brainstorming, concept development, client feedback and revisions, and final delivery of the design files.
How much do your graphic design services cost?
— The cost of our graphic design services varies depending on the project’s scope and complexity. Please contact us for a detailed quote based on your specific needs.
How long does it take to complete a design project?
— The timeline for a design project depends on the complexity and scope of the work. Typically, projects can take anywhere from a few days to several weeks. We provide estimated timelines during the initial consultation.
Do you offer custom designs or use templates?
— We provide custom designs tailored to your brand and specific requirements. We do not use pre-made templates unless specifically requested.
Can you work with our existing brand guidelines?
— Yes, we can work with your existing brand guidelines to ensure consistency across all your marketing materials.
What file formats will I receive for my final designs?
— You will receive the final designs in various formats, including high-resolution PNG, JPEG, PDF, and source files such as AI or PSD, depending on your needs.
Do you provide print-ready files?
— Yes, we provide print-ready files that meet the necessary specifications for high-quality printing.
Can you help with printing services as well?
— Yes. While we specialize in graphic design, we also have high-tech commerial printing facilities to offer printing services; and we can coordinate with your specific print service to ensure your designs are printed to the highest quality standards.
What if I need changes after the final design is delivered?
— We offer a revision process during the design phase to ensure you are satisfied with the final product. Additional changes after final delivery may incur extra charges, depending on the extent of the revisions.
Do you offer design packages?
— Yes, we offer various design packages tailored to different needs, such as startup packages, branding packages, and marketing collateral packages. Please contact us for more details.
How do you handle project communication and updates?
— We keep in regular contact with our clients through email, phone calls, and project management tools. We provide updates at each stage of the design process and are always available to answer any questions.
Can you work with clients remotely?
— Yes, we work with clients from all over the world and can handle all aspects of the design process remotely.
What information do I need to provide to get started?
— To get started, we need information about your business, your design preferences, your target audience, any existing brand materials, and specific project goals. We use a detailed questionnaire to gather all necessary information from our free initial consultation.
Do you offer branding and logo design services?
— Yes, we specialize in creating unique and memorable branding and logo designs that effectively represent your business and resonate with your target audience.
Can you create social media graphics and marketing materials?
— Yes, we design a wide range of social media graphics and marketing materials, including banners, ads, posts, and more, tailored to your brand’s needs.
What if I need a design on short notice?
— We can accommodate rush projects depending on our current workload. Please contact us to discuss your timeline, and we will do our best to meet your needs.
PRINTING FAQ
Here's what our customers have asked:
What types of printing services do you offer?
— We offer a wide range of printing services and materials including marketing products, adhesive signage, business cards, brochures, direct mail, flyers, banners, pop-up banner stands, posters, signs, trade show displays, labels and stickers, magnets, large format, promotional materials, apparel, and custom printing solutions.
What is your turnaround time for printing orders
— Turnaround times vary depending on the type and quantity of the print job. Standard orders are usually completed within 5-7 business days.
Do you offer design services for print materials?
— Yes, we provide professional design services for all print materials to ensure your brand looks its best.
Can I provide my own design files for printing?
— Yes, you can provide your own design files. We accept various file formats, including PDF, AI, and EPS. Our team will review the files for print readiness.
What file formats do you accept for printing?
— We accept high-resolution PDF, AI, EPS, and JPEG files. Please ensure all files are at least 300 dpi for optimal print quality.
Do you offer bulk printing discounts?
— Yes, we offer discounts for bulk printing orders. Contact us for a custom quote based on your specific needs.
What printing techniques do you use?
— We use a variety of printing techniques including digital printing, offset printing, and large format printing, depending on the project requirements.
Can you print on special materials or finishes?
— Yes, we offer printing on a wide range of materials and finishes, including glossy, matte, recycled paper, foamcore, aluminum, acrylic, PVC, JBond, CORO, PolyStyrene, Canvas, Vinyl, and specialty substrates.
How do I place an order?
— You can place an order by contacting us directly through our website, email, or phone. We will guide you through the process and provide a detailed quote.
Do you offer shipping and delivery services?
— Yes, we offer shipping and delivery services for your printed materials. We can ship locally, nationally, and internationally as needed. Delivery times vary based on location. Certain printed items have next day delivery.
GET YOUR FREE DEMO WEBSITE
GET YOUR FREE DEMO WEBSITE
Interesting in seeing how your new website can look? Contact us today to request your FREE no-obligation design demo.